Last updated: 20 June 2026 — DRAFT pending final legal review
These Terms of Service ("Terms") are a legal agreement between you ("you", "your") and INTEGRIWORKS PTY LTD (ACN 697 589 825 / ABN 22 697 589 825) of Level 1, 63-73 Ann Street, Surry Hills, NSW 2010, Australia ("IntegriWorks", "we", "us", "our").
1.1 By accessing or using our website at integriworks.org, our application at app.integriworks.org, or any related service we provide online (together, the "Platform"), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.
1.2 If you use the Platform on behalf of an organisation, you confirm you are authorised to bind that organisation, and "you" includes that organisation.
1.3 You must be at least 18 years old and legally able to enter a contract.
1.4 Relationship to other agreements. Paid implementation engagements are governed by a separate Master Services Agreement and Statement of Work, and confidentiality by a Mutual NDA. If those documents conflict with these Terms for an engagement, those documents prevail for that engagement. These Terms govern your general use of the Platform and any self-serve SaaS subscription.
2.1 The website provides information about IntegriWorks and its AI-led Oracle NetSuite OneWorld implementation and consulting services.
2.2 The app provides self-serve SaaS subscription products (for example, the advisor and SuiteVault services) and tools to manage your account and billing.
2.3 AI-assisted services. Parts of the Platform are powered by artificial-intelligence models and automation, supported by a chartered accountant who reviews and approves defined human-gated steps. Outputs may contain errors and are not a substitute for your own professional, financial, tax or legal advice. You are responsible for reviewing outputs before relying on them.
3.1 To use the app you must create an account. Authentication is provided through our identity provider (Clerk). You may sign up with email, Google or Microsoft where offered.
3.2 You must provide accurate information, keep it current, and keep your credentials secure. You are responsible for activity under your account.
3.3 Notify us promptly of any unauthorised use at security@integriworks.org.
3.4 We may refuse, suspend or terminate accounts as set out in §11.
4.1 You agree not to:
4.2 We may investigate and act on suspected breaches, including suspending access.
5.1 Plans. Paid SaaS plans are offered in tiers described at the point of sale. Some tiers may be marked "coming soon" or "talk to us" and are not available for self-serve purchase.
5.2 Payment processor. Payments are processed by Stripe. By subscribing you also agree to Stripe's terms. We do not store full card numbers.
5.3 Billing & renewal. Unless stated otherwise, paid plans bill in advance on a recurring (e.g. monthly or annual) basis and renew automatically at the then-current price until cancelled. Metered or usage-based components are billed in arrears for the relevant period.
5.4 Price changes. We may change subscription prices on at least 30 days' notice before the change takes effect for your next renewal. Continued use after the change takes effect is acceptance of the new price.
5.5 Cancellation. You may cancel at any time from your account or by contacting us. Cancellation takes effect at the end of the current paid period; you retain access until then.
5.6 Refunds. Except where a refund is required by law (including under the Australian Consumer Law) or expressly offered, fees are non-refundable and we do not provide refunds or credits for partial periods, unused services, or downgrades.
5.7 Taxes & GST. Prices are stated exclusive of taxes unless otherwise indicated. Australian GST is added where applicable. You are responsible for any other taxes, duties or withholdings applicable to you. For customers outside Australia, supplies may be treated as GST-free where the law permits; you may be responsible for your local sales/use/VAT taxes.
5.8 Failed payments. If a payment fails we may retry, downgrade, suspend or terminate the subscription.
6.1 The Platform, including its software, design, text, graphics, the IntegriWorks name and logo, and the underlying AI Systems and knowledge base (the "Brain"), is owned by IntegriWorks or its licensors and is protected by IP laws.
6.2 We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your internal business use during your subscription, subject to these Terms.
6.3 Your content. You retain ownership of data and content you submit ("Your Content"). You grant us a licence to host, process and transmit Your Content as needed to provide the Platform and as described in the Privacy Policy. Where Your Content includes personal information processed in an implementation engagement, the MSA and Data Processing Agreement govern that processing.
6.4 Feedback. If you give us feedback or suggestions, we may use them without obligation to you.
6.5 Ownership of engagement deliverables is governed by the MSA, not these Terms.
7.1 The Platform relies on third-party providers, which may include Stripe (payments), Clerk (authentication), Amazon Web Services (hosting/storage), Neon (database), Resend (email), Anthropic (AI models) and Tavus / ElevenLabs (avatar/voice, where used). Your use may be subject to their terms.
7.2 We are not responsible for third-party websites or services linked from the Platform. Links do not imply endorsement.
8.1 To the maximum extent permitted by law, the Platform is provided "as is" and "as available", without warranties of any kind. We do not warrant that the Platform will be uninterrupted, error-free, secure, or that AI-generated outputs will be accurate, complete or fit for a particular purpose.
8.2 Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (ACL) or other law that cannot lawfully be excluded. Where we are permitted to limit liability for breach of a non-excludable guarantee, our liability is limited, at our option, to re-supplying the services or paying the cost of having them re-supplied.
9.1 Subject to §8.2, and to the maximum extent permitted by law:
9.2 The existence of more than one claim does not increase the cap. This limitation applies regardless of the form of action.
9.3 For paid implementation engagements, the MSA's liability cap and exclusions apply instead of this §9.
10.1 We handle personal information in accordance with our Privacy Policy, which forms part of these Terms and explains what we collect, how we use it, AI processing, overseas disclosure, and your rights under the Privacy Act 1988 (Cth) / APPs, the CCPA/CPRA and the GDPR where applicable.
11.1 You may stop using the Platform at any time; for paid plans, see §5.5.
11.2 We may suspend or terminate your access immediately if you breach these Terms, fail to pay, or where required by law or to protect the Platform or other users; otherwise we will give reasonable notice.
11.3 On termination, your licence ends and we may delete your account data after a reasonable period, subject to legal retention requirements and any export rights in the MSA/DPA. Provisions that by their nature should survive (including §§4, 6, 8, 9, 10, 12, 14) survive termination.
12.1 We may update these Terms from time to time. We will post the updated version with a new "Last updated" date and, for material changes, give reasonable notice (e.g. by email or in-app). Continued use after changes take effect is acceptance. If you do not agree, stop using the Platform.
13.1 Questions or notices: legal@integriworks.org / IntegriWorks Pty Ltd, Level 1, 63-73 Ann Street, Surry Hills, NSW 2010, Australia.
14.1 These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.
14.2 Note for users outside Australia (incl. the United States and EEA): you may have mandatory consumer or data-protection rights in your own jurisdiction that apply regardless of this choice of law; nothing here removes rights that cannot lawfully be excluded.
15.1 These Terms (with the Privacy Policy and, for engagements, the MSA/NDA/SOW/DPA) are the entire agreement for use of the Platform.
15.2 If any provision is unenforceable, the rest continues and the provision is read down only as needed.
15.3 We may assign these Terms to an affiliate or successor; you may not assign without our consent.
15.4 Our failure to enforce a provision is not a waiver.